Account Manager
Full Time • Ironwall Headquarters
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
About Ironwall by Incogni
For more than a decade, Ironwall by Incogni has been a trusted leader in online privacy protection services for public servants. We specialize in removing personal information from the internet for Judges, Law Enforcement, Elected Officials, Social Workers, and other high-risk professionals.
Our mission is simple but critical: protect those who protect others.
Position Overview
The Account Manager plays a critical role in customer retention, and long-term success. This role serves as the primary point of contact for existing clients, managing onboarding, training, and ongoing account support while identifying opportunities for upselling and cross-selling.
The Account Manager also acts as a key liaison between Sales and Privacy Operations, ensuring a seamless customer experience from implementation through ongoing service.
This is a salary + commission position reporting to the Director of Sales.
Key Responsibilities
- Serve as the primary account owner for assigned clients, ensuring high satisfaction, retention, and growth
- Onboard new clients, including:
- Creating and implementing customer portals
- Performing quality assurance
- Notifying clients upon successful setup
- Train clients on Ironwall services, features, and best practices to ensure successful program adoption
- Identify and execute opportunities for:
- Upselling additional services
- Cross-selling products
- Adding additional user seats
- Act as the primary liaison between clients and Privacy Operations, particularly for:
- Emergency protocols
- Search-related issues
- Specialized customer needs
- Collaborate closely with Sales and internal teams to support account growth
- Perform additional duties as assigned
Performance Metrics
Success in this role will be measured by:
- Customer retention rates
- Account growth beyond baseline metrics
- Total revenue expansion within existing accounts
What We’re Looking For
- Strong relationship-building and communication skills
- Experience in account management, customer success, or sales
- Ability to manage multiple accounts and priorities effectively
- Comfort working cross-functionally with sales and operations teams
- A proactive, customer-first mindset
(Experience in SaaS, subscription services, or privacy/security solutions is a plus.)
Why Join Ironwall
- Mission-driven company protecting high-risk professionals
- Opportunity to directly impact customer success and revenue growth
- Collaborative, supportive team environment
- Competitive salary plus commission structure
Compensation & Benefits
- Base Salary: $85,000-100,000 / year (depending on experience)
- Commission: between 4%-8% depending on type of account
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Benefits:
- 100% company-paid Employee medical and dental insurance (no employee premiums)
- 50% paid for dependents
- Paid Time Off - 2 week
- Holiday schedule: Enjoy 11 paid holidays each year plus an additional day off to celebrate your birthday.
- 401(k) retirement plan you can contribute to
- Casual but professional in-office work environment
Compensation: $85,000.00 - $100,000.00 per year
(if you already have a resume on Indeed)